FAQ board

Start with open communication about the importance of mental health and involve employees in developing the wellbeing policy.

Watch for changes in work behavior, communication patterns, concentration ability, and general energy of employees.

As soon as you notice signs of structural stress or overload, or when you want to work preventively on a healthy company culture.

Use a combination of quantitative metrics (absenteeism figures, employee satisfaction) and qualitative feedback (wellbeing conversations, anonymous surveys).

Investment in mental wellbeing varies depending on your SMB's size and chosen approach. The return? According to EU-OSHA, every euro invested yields an average of €1.62 through reduced absenteeism and increased productivity.

We start by identifying which of your business tasks drain your energy even if you're capable of doing them. These are your C-tasks. We then match you with Angels who find those exact task types energizing as their A-tasks. For example, your C-task of invoice processing becomes an Office Angel's A-task. This energy alignment delivers better quality work, faster completion, and higher satisfaction for everyone involved.

Yes. Angels Flex isn't constrained by traditional office hours or locations. Our Angels network includes professionals across different time zones and with varied schedules. If you need work completed evenings or weekends, we can match you with Angels whose availability aligns with your needs.

Your Guardian Angel serves as your dedicated coordinator throughout your Angels journey. They handle all Angel matching, team coordination, quality oversight, and account optimization. They're your single point of contact for questions, requests, and feedback. Most clients use 2-4 hours of Guardian Angel time monthly at €65/hour for coordination and check-ins.

Lite (€49/month) suits businesses with occasional or variable needs, offering standard hourly rates with a one-time €99 setup fee. Professional (€299/month) is designed for consistent users needing 50+ hours monthly, providing reduced hourly rates across all disciplines with no setup fees. Both offer the same quality, access, and flexibility.

We address quality concerns immediately through our Guardian Angel escalation process. If work doesn't meet expectations, we either adjust the approach with your current Angel or match you with a different specialist. Our quality guarantee means we resolve dissatisfaction issues immediately. The goal is long-term partnership.

Absolutely. Most clients work with Angels across multiple disciplines. You might use an Office Angel for administrative tasks, a Marketing Angel for content creation, and a Sales Angel for pipeline management. Your Guardian Angel coordinates the entire team so everything stays aligned. You have access to all 11 expertise areas within the Angels Circle.

Most clients go live within 48 hours of their initial consultation. Your Guardian Angel sets up your account, configures the collaboration platform, conducts your needs analysis, and matches you with appropriate Angels. For urgent needs, same-day activation is possible. There's no lengthy onboarding process or complex training required.

Your membership gives you access to our complete Angels Circle with AI matching system, a dedicated Guardian Angel coordinator, transparent time tracking per quarter-hour, secure cloud collaboration workspace, proactive budget monitoring, and quality guarantees. The membership fee covers the infrastructure and coordination while hourly rates cover the actual work performed by Angels.

Angels Flex uses two components: a monthly membership fee and hourly rates for actual work. Lite membership costs €49/month plus a one-time €99 setup fee. Professional membership is €299/month with no setup costs. Hourly rates vary by expertise area and membership tier, ranging from €60-€165/hour. All work is tracked in 15-minute increments and you only pay for time actually worked. Both memberships can be canceled monthly with 14 days notice.

When you reach 70% of your monthly budget, the system alerts you automatically. At that point, you can extend your budget for the current month, prioritize which tasks continue, or adjust scope for the following month. Your Guardian Angel helps make these decisions based on impact and urgency. There's no penalty for budget extensions; we simply adjust billing to match actual needs.

All Angels sign comprehensive GDPR compliance and confidentiality agreements before client engagement. Your secure cloud workspace isolates your data from other clients. The Angels sign a contract with liability insurance coverage. Angels are contractually bound to maintain confidentiality even after engagements end.

You can cancel with 14 days notice and restart later by rejoining. There's no "pause" function, but given the low monthly fees and instant cancellation, most clients either maintain active membership at minimal cost or simply rejoin when needs arise. Your Guardian Angel relationship and Angel preferences transfer when you return.

Your Guardian Angel coordinates all your Angels, conducts weekly Quick Syncs, handles quality issues, provides strategic advice on task delegation, monitors budget consumption, and serves as your single point of contact. Most clients use 2-4 hours of Guardian Angel time monthly, which gets billed at standard rates along with actual Angel work.

That depends on your preference. Some clients want proactive updates and frequent touchpoints. Others prefer Angels to execute independently and surface only blockers or decisions. Your Guardian Angel configures communication rhythms during kickoff based on your actual working style, not generic best practices.

Your Guardian Angel addresses this immediately. We either adjust the working approach with your current Angel based on your feedback, or match you with a different specialist if the fit isn't right. Getting the relationship right matters more than avoiding a re-match. Most matches succeed, but we prioritize your satisfaction over defending initial decisions.

Absolutely. Both membership tiers cancel anytime with 14 days notice. Many clients start with Lite membership for a single project to experience the approach, then either scale up to Professional or continue month-to-month as needed. There are no long-term contracts or termination penalties.

Traditional matching considers only skills and availability. Our AI adds energy alignment and team fit to the equation. An Angel who genuinely loves your type of work delivers faster results, thinks more creatively, and requires less management than someone just capable of doing it. The energy dimension transforms quality because enthusiasm drives excellence.

Your Guardian Angel conducts a strategic conversation about your business operations, energy-draining tasks, and support needs. This isn't a sales pitch but a genuine assessment of how Angels can create impact. You'll discuss current challenges, desired outcomes, and determine if Angels Flex is the right solution. No commitment required, no pressure tactics.

Most clients go live within 48 hours of their initial consultation. Your Guardian Angel conducts the kickoff session, our AI matching system identifies suitable Angels, and you're connected with your team. For urgent needs, same-day activation is sometimes possible depending on Angel availability and complexity of requirements.